Payments
Payment for treatments can be made by one of the following:
- Cash
- Credit/debit card
- Bank transfer
- Pre-paid phone payment by credit/debit card
- A Massage Spa voucher
Pay As You Go
You can pay for a single treatment at the full price at the end of each visit.
Discounted Packages
You can opt to pay for 3 treatments at a time for a discounted price. Payment is made at the time of the first treatment of the package. The remaining 2 treatments must be booked within six months of the package purchase. Packages can be amended for different treatments if required. This may be subject to an amended fee, but no refunds can be made on part used packages. Packages are non-tranferable.
Gift Vouchers
Gift vouchers are available for all Pure Body Fix® treatments offered at The Massage Spa. Vouchers are valid for 6 months from the date of purchase. Vouchers can be purchased either in person from The Massage Spa, or via email. Vouchers purchased via email are activated once payment has been received by bank transfer.
Cancellation Policy.
If you know you’re going to be late for an appointment, call us as soon as you know. If you are late for your appointment then your treatment time will be limited, but you will still be charged for the full price of the treatment. If you miss your appointment without contacting us first, you will still be charged for the treatment. If you contact us within the 24-hour period before your treatment, then you are still liable for the cost of the treatment.
Changes to your Appointment
We understand that you may need to change your appointments occasionally. We are happy to change, postpone or cancel your appointment if you give more than 24 hours’ notice. You can do this by phone or by emailing’ info@themassagespa.co.uk.
Therapist Availability
We will make every reasonable effort to ensure that the therapist booked will be available. However, if due to reasons beyond our control you therapist isn’t available for your appointment, we will:
- Notify you via phone or text message.
- Offer you the option to either see an alternative therapist or re-schedule your appointment.
- Or cancel your appointment.
Client Consultation
At the beginning of every treatment, your therapist will carry out a short consultation. We collect this information:
- to ensure that the massage is safe for you and there are no contraindications.
- to enable your therapist to carry out the treatment specific to your needs.
- to help provide you with specific aftercare advice.
You will be asked to read the information at the bottom of the consultation form and sign it to give your therapist consent to carry out your treatment. Your therapist will not treat you if you refuse to sign the consent form or give the information needed to carry out your treatment.
Client Etiquette
The Massage Spa has zero tolerance for inappropriate behaviour. If any client exhibits any inappropriate behaviour, they will be asked to leave immediately, and no refunds will be given.
Our therapists ensure that the highest standards of hygiene are observed. We reserve the right to refuse to treat any client if we believe their personal hygiene will impact on the quality of the treatment or risk the therapists health.
We will not treat any client with a fever or knowingly has an infectious disease.
Under 18 or Vulnerable clients
We can treat under 18 or Vulnerable clients subject to a parent, guardian, or care-worker being in attendance who is legally authorised to consent to the treatment.
Privacy Notice
The Massage Spa takes your privacy very seriously and will only use your personal information to provide you Pure Body Fix® treatments and to administer your bookings with The Massage Spa. All client information held by us is confidential.
We store your data digitally on a secure server and do not share with third parties. This information is kept for a minimum of five years after your last treatment as specified by our insurers. Your data will be erased after this period.
You can subscribe or unsubscribe from our regular newsletter at any time.
For a small administrative fee, you can instruct us to provide you with any personal information that we hold about you. The fee is currently £15 and may change from time to time. The request can be made by sending an email to: info@themassagespa.co.uk. We will take all reasonable steps to prevent the loss, misuse, or alteration of your personal data.
The Massage Spa reserves the right to amend or update our Terms & Conditions and Privacy Policy in accordance with current regulations.